Auditoria

12775 palabras 52 páginas
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Lifecycle Phase
Service Strategy Service Design Service Transition Service Operation Continual Service Improvement

Objectives

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Identify strategy, services, customers Exploit opportunities Understand assets

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Design effective services Design for current and future needs Minimise rework

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Plan and manage change Manage service risk Deploy services Set expectations Ensure value Provide knowledge

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Maintain business satisfaction Manage outages Manage access to services

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Improve services Improve cost effectiveness Meet changing business needs Quality management

Key Concepts

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Customers Service economics Sourcing

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5 Major Aspects

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