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Agent Summary Report* Average is calculated per session.
Agent Name
Extension
7/23/2012 12:00:00 AM
Average*
Logged-In
Time
Calls
Calls
Handled Presented
Handle
Ratio
- 7/26/2012 2:00:00 PM
Handle Time
Avg
Max
Talk Time
Avg
Hold Time
Max
Avg
Max
Work Time
Avg
Max
Idle Time
Avg*
Max
Ann Rearick(USANR)
9656
06:15:06
64
69
0.93
0:03:40
0:16:37
0:03:37
0:16:37
0:00:03
0:00:59
0:00:00
0:00:00
0:16:48
02:04:17
Bessy Torres(SVBET)
7957
04:48:56
20
20
1.00
0:03:19
0:08:57
0:02:22
0:06:16
0:00:57
0:07:20
0:00:00
0:00:00
0:05:00
01:11:07
Bridget Hutton(USBRH)
9658
07:34:36
23
25 …ver más…
Report generated:
7/26/2012 10:01:27AM
(SVJOM)