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Coaching for change
Lloydspharmacy's new secondment role offers the chance to develop your communication and networking skills, discovers Victoria Hoban
I hey say a change is as good I as a rest - and work J L secondments can offer a great way to tum your hand to something new, boost your motivation and broaden your skills. So what could be more refreshing than a secondment in implementing change? The role of change coach at Lloydspharmacy is offering employees just such an opportunity. Introduced in January, this 12month secondment is open to all its employees and is a chance to develop skills in communication, negotiation and …ver más…

She admits that the prospect of encouraging staff across 34 stores to embrace change was daunting, "Change is always challenging, and I was nervous about talking to pharmacists and managers. But

What is a change coach?
• A 12-month secondment, the role is open to all Lloydspharmacy staff from healthcare assistants and dispensers to pharmacists, • The role is designed to support pharmacy staff to embrace company initiatives and improve customer service, • Each change coach covers an area of the UK and visits each branch regularly to flag up any issues, develop action plans, get progress updates and train staff, • Coaches have the support of their area manager and technical support, receiving regular feedback and sharing best prartice. • Areas that change coaches can support include stock control, IT/technical skills, upskilling and keeping staff up to date with initiatives and the company vision. • The role helps to develop skills and experience in communication, leadership, negotiation, time management, working autonomously, networking and change managementFor more information, visit www, lloydspharmacy. com/careers

What is it like to have a change coach? lan McClashan (pictured left} is a Lloydspharmacy pharmacist in Sway Road, Swansea, one of the branches supported by Lowri Hartson. He says: "We are a busy pharmacy and it can be difficult to prioritise when to train staff, Lowri's role enables me to carry on with my